At least in my state (NH), every congressman and senator has a website with a “services” menu item. One of the services is “help with federal agency.” There’s a form to fill out that you have to sign and date to give them permission to seek information on your behalf. You can snail mail or fax the form to them. If you call, they’re likely to point you at the form because you have to give them written permission to do this for you.
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